Exam 70-334 Core Solutions of Microsoft Skype for Business 2015 (beta)

Exam 70-334 Core Solutions of Microsoft Skype for Business 2015 (beta)

Published: July 31, 2015
Languages: English
Audiences: IT professionals
Technology: Skype for Business
Credit toward certification: MCSE

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. The percentages indicate the relative weight of each major topic area on the exam. The higher the percentage, the more questions you are likely to see on that content area on the exam. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Plan and design Skype for Business (30-35%)
Plan Skype for Business site topology
Evaluate user distribution for central and branch site design; associate workloads to business requirements; analyze business requirements and capacity requirements; plan Skype for Business architecture; analyze and design Skype for Business SIP domains including shared SIP namespaces(Split Domain); plan for Skype for Business Online dependencies
Plan Skype for Business Server support infrastructure
Define certificate requirements for internal servers; analyze and design load balancing, plan for DNS, SQL, AD DS, and file store; assess network requirements including ExpressRoute; plan for optimal conferencing traffic, capacity, and QoS support; estimate network usage and capacity including internal network and Skype for Business Online service requirements
Plan Skype for Business Servers
Define server roles; analyze hardware requirements; determine storage requirements for archiving and monitoring; determine operating system version requirements; determine operating system dependencies; define virtualization requirements
Design a Skype for Business Server high availability/disaster recovery (HA/DR) solution
Design a strategy for central and branch office scenarios, resiliency, SQL mirroring, SQL AlwaysOn Failover Clustering Instances and SQL AlwaysOn Availability Groups, Persistent Chat, load balancing, and Geo DNS; define failover scenarios
Design conferencing
Design dial-in conferencing including conference access numbers and conferencing regions, conferencing lifecycle, conferencing policies, video interoperability server (VIS), Office Online Server (OOS), and Skype Meeting Broadcast
Design Skype for Business remote and external access using Edge Services
Design federation including Skype consumer connectivity, Skype for Business Online, and XMPP; design for mobility; design for directors; design for remote user access; define certificate requirements for remote servers; analyze and design firewall requirements, load balancing, DNS, and reverse proxy, split tunneling strategies
Plan for Skype for Business clients and user experiences
Plan contact list management, client version control, privacy, Address Book web search/download, Skype for Business mobility, client authentication options, Skype for Business users for VDI, and corporate access to Skype for Business Online; design for client UI experience; plan for Skype for Business room system
Plan migration and upgrade from previous versions
Plan the migration sequence; plan for in-place upgrade; decommission old servers; monitoring and archiving server roles; plan for co-existence with previous server versions; upgrade from mirroring to AlwaysOn

Deploy and configure Skype for Business (30-35%)
Configure and publish topology
Create Skype for Business roles; create gateways and trunks; add/remove server features; deploy Edge Server; deploy SQL HA options, create Office Online Server
Configure conferencing
Create PIN policy, regions and conference dial-in access numbers, meeting configuration, conference policies, mediation server co-location, and trunks and gateways; configure Skype Meeting Broadcast
Configure Skype for Business remote and external access
Configure federation, including Skype consumer connectivity, Skype for Business Online, and XMPP; configure mobility policies and remote user access policies; configure load balancing, DNS, and reverse proxy
Deploy and configure clients
Configure Skype for Business client features, client policies, and client security options; deploy Skype for Business users for VDI; deploy Skype for Business room system
Migrate and upgrade from previous versions and/or Skype for Business Online
Consolidate servers to a supported single version; move users; migrate Response Groups or LIS; move CMS or File Share Data; transition to SQL AlwaysOn; perform in-place upgrade; configure clients for Skype for Business Online; enable or move users to Skype for Business Online; migrate user settings; migrate to Skype for Business Online
Configure HA/DR
Configure pool pairing, configure Geo DNS for site failover, configure SQL HA
Deploy and configure monitoring and archiving services
Deploy monitoring reports; configure CDR and Quality of Experience; configure archiving storage; configure archiving and eDiscovery with Exchange including Exchange Online, archiving policies, Media Quality Dashboard (MQD), and server-side conversation history
Deploy and configure Persistent Chat servers
Implement chat history, room management URLs, HA and DR, user policies, room design, and ethical boundaries

Manage and troubleshoot Skype for Business (30-35%)
Manage and troubleshoot conferencing and application sharing
Manage and troubleshoot Conferencing Auto Attendant (CAA), Conference Announcement Service (CAS), contact objects, and conference directories; troubleshoot web scheduler, multipoint control unit (MCU) health, simple URLs (join launcher), UC add-in for Microsoft Outlook; manage and troubleshoot multi-party video, server resources, media relay, and third-party interop; troubleshoot Microsoft PowerPoint presentation connections, Office Web App server configurations, and dataproxy; troubleshoot Skype Meeting Broadcast.
Manage and troubleshoot sign-in, presence, and client configuration
Manage and troubleshoot DNS, certificates, registration, network connectivity including ExpressRoute, authentication, and auto-discover; manage and troubleshoot aggregation (OOF, calendar, machine, and user), enhanced privacy, subscriptions, contact list, and privacy relationship; manage and troubleshoot file transfer, policy assignment, URL filtering, client version filtering, GPO, and Skype for Business Online
Manage and troubleshoot federation and remote access
Manage and troubleshoot federation, including Skype consumer connectivity, XMPP, and Skype for Business Online federation types (open, direct, and enhanced), federation policy, and legacy interop; troubleshoot mobile auto-discover issues, mobile device usage issues, mobile callback feature, push notification, call establishment, and mobile conference data
Manage and troubleshoot Address Book
Configure Address Book; troubleshoot normalization, local versus web lookup, internal file download, external file download, Address Book generation, and contact merge
Manage and troubleshoot high availability and resiliency
Manage and troubleshoot the backup service, server storage replication, and file share replication by using DFS; manage single server failure (Skype for Business, SQL); manage data center failure, including CMS and branch survivability; backup and restore application service data; manage filestore data and contacts; maintain and recover Skype for Business topology; recover CMS
Identify issues by using troubleshooting tools
Interpret Skype for Business monitoring reports, and identify potential issues; configure synthetic transactions; test connectivity with PowerShell Test cmdlets; configure core reliability and media quality monitoring; verify service health and CMS replication; recover from failed server build; analyze event viewer; enable Best Practice Analyzer; verify name resolution; identify issues using CLSlogging Scenarios; use Snooper for log analysis; identify issues using a network packet analyzer, CLS Logger, Event Viewer, and Performance Monitor; analyze signaling and media call flow for Skype for Business for online users; validate connectivity for online users; use Microsoft Online Services Diagnostics and Logging Support Toolkit
Manage and troubleshoot topology and dependent infrastructure
Enable or move Skype for Business users; configure role-based access control (RBAC); manage and troubleshoot DNS; manage RGS delegated administration; troubleshoot database synchronization issues, including SQL HA and LYSS replication, topology replication, IIS, user placement, and RBAC rights assignment; troubleshoot certificates
Manage and troubleshoot Persistent Chat servers
Manage categories, scope, chat rooms, room access, compliance, and add-ins

Preparation options
Instructor-led training
From the community

Who should take this exam?
Candidates for this exam are IT consultants and telecommunications consulting professionals who design, plan, deploy, and maintain solutions for unified communications (UC). Candidates should be able to translate business requirements into technical architecture and design for a UC solution. Candidates should have a minimum of two years of experience with Skype for Business technologies and should be familiar with supported migration scenarios. Candidates should be proficient in deploying Skype for Business solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, and high availability. Candidates should also know how to monitor and troubleshoot Skype for Business using Microsoft tools. In addition, candidates should be proficient with Active Directory Domain Services, data networks, and telecommunications standards and components that support the configuration of Skype for Business. Candidates should be familiar with the requirements for integrating Skype for Business with Microsoft Exchange Server and Office 365.

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830-506 LVCIP Leading Virtual Classroom Instruction - Practical

830-506 LVCIP
Leading Virtual Classroom Instruction - Practical

Exam Number 830-506
Associated Certifications Virtual Classroom Instruction Specialist
Duration 20 - 27 minutes

The Practical Exam for Cisco Virtual Classroom Instruction Specialist assesses the candidate's ability to lead a virtual classroom session with live participants using the techniques and best practices of skilled virtual instructors. Candidates submit a 20-27-minute Cisco WebEx recording in which they demonstrate the skills listed in the Practical Exam Topics. The recordings receive a Pass or Fail score. Candidates must pass both the 810-502 LVCI Written Exam and the 830-506 LVCIP Practical Exam to obtain certification.

Practical Exam Overview
The Practical Exam for Cisco Virtual Classroom Instruction Specialist assesses the candidate’s ability to lead a virtual classroom session with live participants using the techniques and best practices of skilled virtual instructors. Candidates submit a 20-27-minute Cisco WebEx recording in which they demonstrate the skills listed in the Practical Exam Topics. The recordings receive a Pass or Fail score. Candidates must pass both the 810-501 LVCI Written Exam and the 830-505 LVCIP Practical Exam to obtain certification.

The following is the recommended training for this exam:
Cisco Leading Virtual Classroom Instruction (LVCI) is a live, virtual instructor-led course that develops the skills to prepare and manage a virtual classroom, effectively deliver material online, and use collaboration tools and techniques to increase student participation and comprehension. The course is appropriate for instructors in career training or academic environments, who are either new to virtual training or want to learn new skills to present engaging and impactful virtual sessions. The course consists of 17 ½ hours of live virtual instruction, ~12 hours of self-paced activities and 6 hours of participant presentations, delivered over five consecutive days. The course is presented by Cisco WebEx University instructors, who have collectively delivered over 40,000 virtual training sessions and have first-hand experience with the techniques and best practices covered in the course.

Requirements for the Practical Exam
Candidates should read all of the following requirements before registering for the Practical Exam. To pass the Practical Exam, candidates must record themselves leading a virtual classroom session with live participants and demonstrating the virtual classroom instruction techniques and best practices, as listed in the Practical Exam Topics. In addition, each recording must satisfy the requirements listed below. A recording that does not meet these minimum requirements will receive a failing score.

The session can be taken from a course of any length, on any topic. In addition to submitting the demo, candidates must complete a questionnaire (login) that provides context for the recording and helps judges score the recording appropriately. Candidates must use the same CSCO ID number on both the questionnaire and the demonstration recording.
The session must have between 6 and 16 live participants. The behavior and actions of participants is not being judged, only the behavior and actions of the instructor.
The recording must be at least 20 minutes and no more than 27 minutes in length. Select any portion of a classroom session that you believe demonstrates your abilities as a virtual classroom instructor and meets Cisco’s requirements, as listed in the Practical Exam Topics.

In order to preserve the continuity of the session, you will only be allowed one break (one stop and restart) in the recording. This break can only be used for a structured learning activity that is not easily shown as part of the session or takes place outside of the session. Such activities may include, but are not limited to: break-out group activities, lab activities, offline reading assignments, web scavenger hunts, watching a video, etc. The recording must show the instructor introducing the activity, dismissing the learners to complete the activity, and reconvening the learners after completion of the activity.

Currently, we can accept only recordings which are made using the Cisco WebEx conferencing platform and saved to the candidate’s hard drive. Candidates who do not have WebEx deployed in their organization, can obtain a Cisco WebEx 14-day trial copy to record their practical exam demonstration. Recordings must be saved using the WebEx local recording option, rather than the default WebEx network recording option. A local recording is a file that is saved on your computer’s hard drive and has an *.arf or *.wrf file extension. A network recording is saved to a WebEx server, cannot be downloaded, and is only available for a short time.

To generate a local recording, go to the WebEx Meeting menu and choose Recorder Settings. There you will see the option to create a local recording. Once you have selected the local recording option, just press the Record button on the WebEx interface or choose Start Recording from the Meeting menu.

Candidates can view their completed recording prior to submission and are encouraged to assess their performance against the Practical Exam Topics and ensure it represents their best effort. Instructions on how to ensure the audio and screen display in your recording are synchronized, are available at Synchronizing WebEx Recordings.

Once you are satisfied with your demonstration, you are ready to submit it for grading to Cisco’s official testing partner Pearson VUE. You should have your final recording and completed questionnaire ready to upload before logging onto the Pearson site, as you will be immediately directed to the upload site. Candidates will be asked to verify their identity and sign an authorization to release the recording for grading purposes.

Grading of the Exam
Each recorded demonstration will be reviewed by two independent certification specialists and scored according to the list of candidate expectations (Practical Exam Topics). Each grader will assign a Pass or Fail score. In cases where the two independent graders do not agree, a third grader will review the demonstration to determine the final outcome. Candidates who do not receive a passing grade will receive a list of the areas in which they did not exhibit sufficient skill. Results will be emailed to you by Pearson VUE within 6 weeks. The length of time required to grade the exam is dependent on the schedules of the two or three graders required to review the recording. Candidates can review your official exam results and certification status anytime by logging into the Certification Tracking System using the CSCO ID number that is assigned during registration for the very first Cisco certification exam. Please use the same number for any and all subsequent exam attempts.


Submitting Your Exam
Only candidates that have a passing score on the written exam may register for and submit a practical demonstration recording. Candidates will register for the Practical Exam with Pearson VUE.

When you register for the Practical Exam (#830-505 LVCIP), you will be asked to upload two files; one is the recording of the virtual class session and the second file is a short questionnaire (login required), in which you describe the context of your recording. Copy this text-based LVCIP Questionnaire to your hard drive, answer the questions about your recording, save it with a new file name, and be ready to upload it during the registration process at Pearson VUE. If you have any questions about preparation of your Practical Exam demonstration recording, contact Certification Support and they can assist you.

Exam Description
The Practical Exam for Cisco Virtual Classroom Instruction Specialist assesses the candidate's ability to lead a virtual classroom session with live participants using the techniques and best practices of skilled virtual instructors. Candidates submit a 20-27-minute Cisco WebEx recording in which they demonstrate the skills listed in the Practical Exam Topics. The recordings receive a Pass or Fail score. Candidates must pass both the 810-502 LVCI Written Exam and the 830-506 LVCIP Practical Exam to obtain certification.

The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

1.0 Prepare Yourself and Your Physical and Virtual Environment for Conducting an Effective Virtual Classroom Session

1.1 Set up the trainer's physical and virtual environment including preparing the attendee environment

1.2 Prepare yourself for facilitating in a virtual training environment

1.3 Develop contingency plans for common difficulties

1.4 Review course materials and address any areas that are unclear or may lead to learner confusion
2.0 Demonstrate Effective Classroom Management Skills in a Virtual Classroom Setting

2.1 Implement contingency plans to manage disruptions

2.2 Keep sessions on track by responding to questions, keeping participants focused, and encouraging participation

2.3 Apply time management strategies effectively
3.0 Provide Clear Instruction and Guidance to Learners

3.1 Present content in a logical flow and order

3.2 Use a pace appropriate for students, learning objectives and learning material

3.3 Describe concepts in a clear and complete manner, using relevant examples
4.0 Demonstrate Effective Presentation Skills in a Virtual Classroom Setting

4.1 Present content in a logical flow and order

4.2 Use a pace appropriate for students, learning objectives and learning material

4.3 Describe concepts in a clear and complete manner, using relevant examples

4.4 Transition effectively between topics and instructional elements
5.0 Select and Effectively Use Tools for Presentation and Collaboration that are Appropriate for Achieving Intended Learning Objective or Desired Result

5.1 Use annotation tools to focus attention to relevant content

5.2 Use sharing features when appropriate, including application, presentation, desktop, etc.

5.3 Use white boarding or white space to enhance instruction or group process

5.4 Use collaboration tools when appropriate, including annotation, chat, Q&A, polling, video, pass presenter role, remote control
6.0 Demonstrate Use of Voice Modulation and Effective Audio Techniques

6.1 Uses appropriate modulation, vocal inflection, tone, and volume (e.g., varies pitch and emphasis to avoid speaking in monotone)

6.2 Conveys energy and enthusiasm (e.g., puts a smile in his/her voice)

6.3 Makes appropriate vocal adjustments (e.g., adjusts pace or volume) in response to participant feedback

6.4 Creates an effective audio environment (e.g., ensures a quiet presentation space, and that participants have audio as they join)

6.5 Limit use of filler words (e.g., um, ah, you know, etc.)
7.0 Assess Student Comprehension Using Effective Instructional Practices

7.1 Check in at regular intervals to gauge comprehension

7.2 Adjust instruction based on feedback and/or behavioral cues from participants

7.3 Evaluate knowledge levels by asking questions that assess how well participants can recall, understand, and/or apply session content


7.4 Reviews content or adjusts pace of delivery to enhance comprehension if required
8.0 Manage Participation Effectively

8.1 Employ effective questioning skills to involve learners: ask open-ended questions; wait after asking questions, let people volunteer

8.2 Ensure most participants are responding and interacting at the desired level

8.3 Gauge when to control the facilitation process versus when to let interaction flow

8.4 Facilitate interaction between participants to achieve balanced participation among class members

8.5 Define how participants should participate (use chat, raise hand icon, speak up) and reinforce desired behavior
9.0 Maintain a Positive Learning Environment

9.1 Build rapport with students

9.2 Establish and maintain credibility with learners

9.3 Create a safe and comfortable environment that is conducive to the learning process

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Exam MB6-890 Microsoft Dynamics AX Development Introduction

Published: December 18, 2015
Languages: English
Audiences: Developers
Technology: Microsoft Dynamics AX
Credit toward certification: Specialist

Skills measured
This exam measures your ability to accomplish the technical tasks listed below. View video tutorials about the variety of question types on Microsoft exams.

Please note that the questions may test on, but will not be limited to, the topics described in the bulleted text.

Do you have feedback about the relevance of the skills measured on this exam? Please send Microsoft your comments. All feedback will be reviewed and incorporated as appropriate while still maintaining the validity and reliability of the certification process. Note that Microsoft will not respond directly to your feedback. We appreciate your input in ensuring the quality of the Microsoft Certification program.

If you have concerns about specific questions on this exam, please submit an exam challenge.

If you have other questions or feedback about Microsoft Certification exams or about the certification program, registration, or promotions, please contact your Regional Service Center.

Understand the architecture and development environment (20% - 25%)
Describe the Microsoft Dynamics AX architecture
Identify features of Microsoft Dynamics AX; describe the development environment; describe the components in the application stack; identify cloud architecture components; explain the server architecture; describe the layer architecture
Use Microsoft Visual Studio to manage development with Microsoft Dynamics AX
Identify the windows and basic navigation of Visual Studio; describe differences between and uses for projects, models, solutions, and packages

Use the Application Explorer to develop new elements (25% - 30%)
Create and manage labels and resources
Create new label files; create and use labels; describe elements and uses for labels; identify best practices for labels; identify uses for resources
Create and manage data types
Describe uses for base enumerations; create new base enumerations; identify best practices for base enumerations; describe primitive and extended data types; create new extended data types; identify key properties for extended data types; implement best practices for extended data types
Create and manage tables
Identify the components of a table; describe various types of table relationships; describe various types of table indexes; implement best practices for tables, relationships, and indexes

Read, Write, and Understand Basic X++ (30% - 35%)
Describe X++
Identify the characteristics of X++; use the code editor to write X++; describe the features of IntelliSense; identify basic syntax for X++; describe the use of common key words in X++; describe the features of the debugger; use the comparison tool; use the best practice checker
Work with X++ control statements
Work with variables, operators, conditional statements, and loops; use built-in functions; use communication tools
Work with classes
Create new classes; describe scoping events and parameters; describe inheritance; identify key best practices when writing X++
Use X++ to manipulate data
Identify techniques for data retrieval; explain uses for transaction integrity checking; insert, update, and delete records using X++; identify best practices for manipulating data with X++
Manage exceptions in X++
Identify exception types; use try/catch statements; describe the features of optimistic concurrency control; describe best practices for exception handling with X++

Manage the User Interface and Security for Developers (20% - 25%)
Manage the user interface
Identify components of various form patterns; identify common form patterns and sub patterns; identify key properties for form elements; apply and validate form patterns; describe uses for tiles; describe how to join data in forms; implement best practices for form development
Manage the user navigation
Identify types of menu items; create menu items and menus; identify key properties for menu items; describe uses for menu items; implement best practices for menus and menu items
Manage security in the development environment
Describe the security architecture; describe the components of role-based security; create new privileges, duties, and roles in the application explorer; describe the extensible data security framework

Preparation options
Self-paced training
From the community

Who should take this exam?
This exam is intended for individuals who plan to implement the basic technical and development tasks required to customize Microsoft Dynamics AX. This audience typically includes technical consultants, programmers, and IT personnel. Candidates should have a basic knowledge of Microsoft Dynamics AX, Visual Studio 2015, and object-oriented programming.

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Exam 220-901 CompTIA A+ Certification Exam

Today’s IT professionals face an ever expanding variety of technical issues. CompTIA A+ 220-901 & 902 has been updated to address the
increased diversity of knowledge required of today’s technicians and validates what is currently necessary to perform effectively on the job.

“A+ opens the door to understanding mobile device sensors, small and large storage, as well as wired and wireless transmission standards.
These three things are, in many ways, three pillars for the Internet of Things

The New A+ Preparing today’s IT pros for tomorrow’s technology

A+ 900 SERIES DOMAINS
Hardware - 34%
Networking - 21%
Mobile Devices - 17%
Hardware & Network Troubleshooting - 28%

Candidates still earn the CompTIA A+ certification by passing two CompTIA A+ exams: 220-901 & 220-902.
Both exams include multiple-choice and performance-based questions that require candidates to solve real-world problems.

What’s Changed and Why

SECURITY
Security is not just for the Security Administrator. Help desk and technical support professionals form one of the first lines of defense for any organization.

• While the Security domain weighting remains the same at 22%, there is an increased emphasis on the ability to apply security-related knowledge. For example, candidates are asked more frequently to “deploy” and “use” security best practices, rather than simply “describe.”

• The sub-objectives for the Security domain have also been expanded to reflect the increased attack surface of a typical organization along with the resources and tools that have arisen to protect it. For example, compare sub-objective 3.4 in A+ 902 with sub-objective 2.3 in A+ 802.

• Security concerns permeate both the 901 and the 902 exams. In fact, 8 of the 9 total certification domains have an objective or sub-objective containing a security consideration.

HARDWARE
Broad adoption of a variety of computing devices demands more of today’s IT technicians.

• Mobile devices earn their own hardware-focused domain on the 901 exam.

• The new exams are weighted less heavily toward PC-focused hardware, decreasing from 51% spread across two domains on the 801 exam to 34% on the 901 exam.

• While the weighting changes (meaning the total number of items presented), the range of knowledge specific to hardware remains intact – familiar printer and PC hardware objectives remain on the exams.

NETWORKING
The increasingly network-aware help desk/tech support environment requires command of networking principles to perform the IT support role.

• Enterprises increasingly rely on a combination of cloud and on-premises IT systems. For those supporting those systems and their users, cloud concepts must be well-understood.
The A+ 900 series starts an IT pro on that journey with an introduction to cloud and virtualization, the cloud’s core underlying technology.

• Like the 800 series exams, the 900 series continues the emphasis on a tech’s ability to apply core concepts and protocols such as IPv4, IPv6, DHCP, and subnet mask to set up and support wired and wireless networks

MOBILE DEVICES
Mobile continues to dominate personal and business technology with multiple types of systems tied to one user.

• 5 of the 8 new objectives found in the 900 series belong to mobile devices.

• Mobile devices break out of their single-domain treatment. Previously they were covered only in 802, now 220-901 covers mobile device hardware and 220-902 covers mobile device applications, operating systems and security.

• Also added are items specifically related to troubleshooting mobile device issues.


SOFTWARE, HARDWARE & NETWORK TROUBLESHOOTING
Customers increasingly demand instant, accurate diagnosis and resolution.

• The IT role has expanded from supporting desktops and laptops to include myriad types of other devices, from laptops and mobile phones to industrial sensors and wearables.

• The demand is high for quick accurate problem solving.

• Technicians must consider many different scenarios when solving a problem including:
- Wireless
- Mobile
- Cloud Technologies

• Troubleshooting is represented on both A+220-901 and A+ 220-902. Previously, it was only represented on A+ 802.


OPERATING SYSTEMS
Technicians need to increase their knowledge of operating systems across a wide variety of devices to effectively support the end user.

• The 900 series features a Windows OS domain along with a second OS-focused domain - The second OS domain includes objectives requiring a working knowledge of Mac OS X and Linux.

• Operating systems serving as the platforms for mobile device applications – including iOS, Android and Windows – are covered within the 220-902 exam.

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QUESTION 1
A technician replaces a failed hard drive with a brand new one. The technician boots from a PE CD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not recognized in the imaging process and the process fails. Which of the following is MOST likely the cause of failure?

A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.

Answer: D

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QUESTION 2
Which of the following wireless technologies is LEAST likely to be intercepted by a third party?

A. NFC
B. Bluetooth
C. WiFi
D. Cellular

Answer: A

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QUESTION 3
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?

A. DHCP
B. IPv6
C. DMZ
D. SSID

Answer: D

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QUESTION 4
Which of the following protocols would be used for file sharing between MAC OS and Windows OS workstations on a LAN?

A. IMAP
B. SMB
C. SSH
D. RDP

Answer: B

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QUESTION 5
Which of the following is used to facilitate communications with a user’s smartphone in order to make purchases and payments by proximity?

A. Bluetooth
B. IR
C. NFC
D. WPS

Answer: C

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MB2-866 Microsoft Dynamics CRM 2011 Customization and Configuration

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QUESTION 1
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the company.
One of your decisions as a consultant is to decide whether to deploy an on-premises solution or
an online solution of Microsoft Dynamics CRM 2011.
Which two of the following statements are true?

A. Offline synchronization with Microsoft Outlook 2010 is not supported by Microsoft Dynamics CRM Online 2011.
B. The Internet lead capture feature is only supported by Microsoft Dynamics CRM Online 2011.
C. Customworkflow assemblies are not supported by Microsoft Dynamics CRM Online 2011.
D. Custom workflow assemblies are not supported by Microsoft Dynamics CRM 2011 onpremises.

Answer: B,C

Explanation:

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QUESTION 2
You work as a Microsoft Dynamics CRM Implementation Consultant. You are using Microsoft
Dynamics CRM 2011 to create a solution package.
Which of the following are solution components that you can use in your solution? (Choose all that
apply)

A. Client Extensions.
B. Service Endpoints.
C. Option Sets.
D. Article Templates.
E. None of the above.

Answer: A,B,C,D

Explanation:

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QUESTION 3
You work as a project manager at ABC.com. The company uses Microsoft Dynamics CRM 2011
for its customer relationship management solution.
All users in the company use Microsoft Outlook 2010 with the Microsoft Dynamics CRM 2011 for
Outlook client software.
You modify the system settings in Microsoft Dynamics CRM to configure the synchronizing client
option for Outlook.
Which other Outlook settings can you configure using the system settings in Microsoft Dynamics
CRM 2011?

A. You can use Microsoft Dynamics CRM to determine which data is synchronized with the
Outlook folders.
B. You can use Microsoft Dynamics CRM to configure the synchronization schedule.
C. You can use Microsoft Dynamics CRM to configure the email message sending interval.
D. You can use Microsoft Dynamics CRM to configure the interval between the downloading of
Microsoft Dynamics CRM email messages.

Answer: B

Explanation:

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QUESTION 4
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
You have been asked to describe some of the features of the Microsoft Dynamics CRM 2011
platform to ABC.com managers.
Which of the following statements about the Microsoft Dynamics CRM 2011 platform is false?

A. The Microsoft Dynamics CRM 2011 platform prevents direct access to the database by
controlling access through the data access layer.
B. The Microsoft Dynamics CRM 2011 platform allows developers to create software to directly
access the underlying database.
C. The Microsoft Dynamics CRM 2011 platform raises events for workflow processes and custom
business logic implementations.
D. The Microsoft Dynamics CRM 2011 platform uses security to control access to objects.

Answer: B

Explanation:

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QUESTION 5
You work as a Microsoft Dynamics CRM Implementation Consultant. You have been hired by
ABC.com to plan, customize and deploy a Microsoft Dynamics CRM 2011 solution for the
company.
A developer asks you to describe the customization features of Microsoft Dynamics CRM 2011.
Which three of the following answers describe ways in which you can customize Microsoft
Dynamics CRM 2011?

A. You can useapplication event programming to extend Microsoft Dynamics CRM 2011.
B. You can create custom processes and entities in Microsoft Dynamics CRM 2011.
C. You can use Microsoft Dynamics CRM dialogs to automate business processes.
D. You can create custom forms and charts within Microsoft Dynamics CRM 2011.

Answer: A,B,D

Explanation:

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7 Android tools that can help your personal security

Forget security suites: These sensible tools are all you really need on your phone to stay safe.

This isn't your typical Android security story.

Most articles about Android security tools focus on malware-scanning suites like Lookout, Norton and AVG. But with the layers of protection already built into the platform, those sorts of apps are arguably unnecessary and often counterproductive -- or even needlessly expensive.

For most Android users, the seven tools below should cover all the important bases of device and data security. Some are third-party apps, while others are native parts of the Android operating system. They all, however, will protect your personal info in meaningful ways -- and without compromising your phone's performance. Plus, all but two of them are free.

(If you're an enterprise-level user, of course, your company may require extra layers of protection to safeguard shared data and separate personal info from corporate property -- but that's a whole other can of worms.)

Your mission, should you choose to accept it: Make your way through this list, then tighten up your Google account security settings -- and breathe easy. Security doesn't have to be scary.

1. Android's own screen pinning system
One of Android's most useful security tools is also one of its most easily overlooked. Screen pinning made its debut with Google's Android 5.0 Lollipop release in 2014 -- but I'm willing to bet the vast majority of Android phone-owners either have forgotten all about it or never even realized it existed in the first place.

Let's fix that, shall we? Screen pinning is designed for those moments when you want to hand someone your phone -- to look at a photo, check something out on a Web page or maybe make a quick call -- without taking the chance of them poking around and getting into your personal stuff.

Take a minute and make sure the feature's activated now so it'll be ready when you need it: Just head into the Security section of your system settings and look for the option labeled "Screen pinning." Tap that line, then check to see that the toggles are activated next to both "On" and "Ask for unlock pattern before unpinning."

You activate the screen pinning feature in the Security section of Settings (left). Go to Recent Apps, scroll up and tap the pushpin key to lock your phone to that app (right).

The next time you need to pass your phone to someone, first open the app you want them to be able to use. Then tap the Recent Apps key (the typically square-shaped icon next to the Home key). Your app should be in front as the most recently opened app; just scroll upwards until you see a circular pushpin icon.

Tap that pushpin, and you're all set: Your phone is now locked to that app and that app alone. In order to do anything else on the device, you'll need to tap and hold the Back and the Overview key at the same time and then enter your pattern, PIN or password to continue.

2. A password management app
Perhaps the greatest risk to your personal security is the use of weak or frequently repeated passwords. We all have about a billion passwords to our names these days, and it's virtually impossible to make each one strong and unique without a little help.

Well, here's your knight in shining armor: a password management app like LastPass. LastPass makes it dead simple to generate and store strong passwords for every site you sign into. It'll even fill the passwords in for you across all the apps on your phone (and do the same on your tablet, laptop or desktop system as well). The program uses advanced encryption to keep your info safe; all you have to do is remember a single secure password to unlock your vault at the start of each session.

LastPass costs $12/yr. for the full premium version, which is what most people will want. Other popular password managers include 1Password and Dashlane, though the former is less polished and user-friendly than LastPass while the latter is significantly more expensive, at $40/yr. for the full set of features.

3. A two-factor authentication utility
No matter how secure your passwords may be, they'll never be bulletproof. Adding a second layer of protection is the best way to keep unwanted intruders out -- and it's really quite easy to do.

The dual-layer protection process is known as two-factor authentication, and it basically means that in order to get into your most important accounts -- like those on Google, Dropbox, a variety of financial institutions and even password management apps like LastPass -- you'll need both your regular password and a second temporary code generated by a device only you would have. With the combination of those two keys, the odds of someone else being able to pick your virtual lock is impressively low.

A free app called Authy is a great place to get started, as it's intuitively designed and able to run on your phone, tablet and even your desktop or laptop system if you'd like. Google also has its own Authenticator app for Android, but it's far less versatile and pleasant to use than Authy's offering.

4. Android's Smart Lock feature
Securing your phone with a pattern, PIN or password is important; we all know that. But having to put in that code every time you want to use the device can get annoying fast -- so it's no surprise a lot of people opt to skip the hassle and just leave their phones unprotected.

Android's Smart Lock feature gives you the best of both worlds by cutting down on the annoyance factor while still allowing you to keep your phone secured when it really counts. You can choose to have your phone remain unlocked whenever you're in a trusted location, like your home, or anytime you're connected to a trusted Bluetooth device, like a smartwatch that's always on your arm or a stereo that's inside your car. You can even opt to have the device stay unlocked if it hasn't left your pocket or purse since you last put in your passcode.

Android's Smart Lock tool gives you a variety of ways to keep your content safe without too much trouble (left). You can even opt to have the device stay unlocked if it hasn't left your pocket (right).

Any time you aren't in one of those secure situations, your phone automatically locks itself and requires your code to get in. And that's the end goal that matters.

Look for Smart Lock in the Security section of your system settings (on Android 5.0 or higher) to get set up.

5. Android's advanced app-scanning feature
You wouldn't know it from all the third-party companies peddling anti-virus software for smartphones, but Android has actually had its own native malware-scanning system in place since 2012. In addition to checking apps for potentially harmful code when they're installed, the OS can continuously scan your device over time to make sure nothing problematic ever pops up.

All you have to do is opt in by going into the Google section of your system settings (or into a separate app called Google Settings, if you have an older device). Select "Security" and then activate the "Scan device for security threats" option, if it isn't already activated. That's it: Your device and the software already on it will handle the rest.

(It's worth noting that this system works in conjunction with a server-side system that scans all apps uploaded to the Google Play Store before you ever see them. All Android devices also automatically watch for signs of SMS abuse, and the Chrome Android browser keeps an eye out for dangerous sites on the Web.)

6. Android Device Manager
Another important security tool Android provides is one that can find, ring and even remotely lock or erase your phone from a computer or other mobile device.

The tool is called Android Device Manager, and it's already on your smartphone and waiting to be used. Confirm that you have it enabled by going into the Google section of your system settings (or into the separate app called Google Settings) and then selecting "Security." You'll want both options under "Android Device Manager" to be activated.

The Android Device Manager can locate your device, have it ring (so you can find it) and, in the worst case, erase all the contents.

Now, if you ever lose your device, just open up the Android Device Manager website or Android Device Manager app (from another phone or a tablet) to track and secure it.

7. An Android VPN client
This final item isn't one everyone needs, but if you spend a lot of time surfing the Web through open Wi-Fi networks -- at airports, hotels or other public places -- it's worth considering. A VPN, or virtual private network, encrypts all of your data and keeps strangers from snooping in and seeing your personal info.

It can allow you to mask your actual IP address and location, too, and thus access websites and services that might normally be blocked in your area -- something that could be relevant and beneficial for some users.

Android has a fair number of VPN clients available, but the one I'd recommend looking at is an app called SurfEasy. A big part of the reason is trustworthiness, especially for an app of this nature: SurfEasy is owned and operated by the same company behind the Opera browser -- in other words, a known and reputable organization. But beyond that, the app is exceptionally simple to use and also reasonably priced, with plans starting at $3/mo. for unlimited use on a single device.

All said and told, taking into account everything on this list, that brings your grand total for personal Android security to a whopping $1 to $4 per month. And you know what? That's a small price to pay for practical peace of mind.

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650-128 CGAM Authorized Connected Grid Account Manager Knowledge Verification

650-128 CGAM Authorized Connected Grid Account Manager Knowledge Verification

Exam Number 650-128
Duration 30 minutes (20-25 questions)
Available Languages English

This exam will test the knowledge of account managers regarding the features, functions, and design of the Cisco Connected Grid technology solution. There will be a focus on the features and benefits of the Cisco 2010 Connected Grid Router (CGR 2010) and the Cisco 2500 Series Connected Grid Switch (CGS 2500). How these products are positioned within energy and utility companies and how to identify new opportunities and set customer expectations will also be covered on this exam.

Exam Topics
The following topics are general guidelines for the content likely to be included on the exam. However, other related topics may also appear on any specific delivery of the exam. In order to better reflect the contents of the exam and for clarity purposes, the guidelines below may change at any time without notice.

Introduction to Cisco Connected Grid Go-to-Market and Product Positioning
How to Sell
Cisco Connected Grid Ordering and Support
Cisco Connected Grid Solutions

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QUESTION 1
Which of these trends is the main driver toward smart grid technology?

A. increased supply, which requires the integration of distributed generation sources
B. reduced demand, which causes an increase in demand and peak load
C. compliance with regulations involving government funding and rules
D. increased carbon footprint

Answer: C

Explanation:

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QUESTION 2
How many levels or types of priority can be assigned on a Cisco TAC case?

A. 1
B. 2
C. 4
D. 3

Answer: C

Explanation:

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QUESTION 3
Which statement reflects the overall Cisco Smart Grid vision?

A. Sell the existing Cisco IP-based products from end-to-end of our utility customer's smart grid
deployments.
B. Design and architect an end-to-end communications infrastructure that is integrated with the
power grid.
C. Integrate intelligent routing protocols into existing electrical grids.
D. Create a single infrastructure for unified communications from electrical generation plants to all
primary and secondary substations.

Answer: D

Explanation:

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QUESTION 4
Which of these is a grouping of elements that are part of the Cisco Substation Automation
solution?

A. multi service communications networks
B. protection and control, auto meter reading, data analysis
C. protection and control, grid monitoring, multi service communications networks data center and
customer call centers
D. customer call centers, electrical auto recharging, home energy management

Answer: C

Explanation:

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QUESTION 5
Which of these is part of mission critical substation communications (Operation Data)?

A. physical security alarm
B. workstation email
C. physical access (deny access)
D. fault detection and restoration

Answer: D

Explanation:

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